How to reset your password

Step One: Entering your account username

Enter your account username in the field below. The username is case insensitive.
Once you have submitted the form, you will receive an email asking for validation of this request to ensure that no malicious use has occured. This email will also contain your new password. Please note that you will not be able to log in with this password until you have validated your request.
You will be presented with a form.

Step Two: Validating the request

The email will contain instructions on how to validate this request.
Upon successful validation, you will be able to log in using your new password.

Please complete all fields
Enter your account username
Your unique security code Code Bit  Code Bit  Code Bit  Code Bit  Code Bit  Code Bit
Confirm security code
Please enter the 6 digit code
shown above in image format.

Note: Only numbers are allowed, a '0' is a numerical zero, not the alphabetical 'O'.